23 Steps to an Effective Call Centre: A Complete Model of Call Centre Operations to Assist Businesses in Reaching Their Goals Book PDF, ePub eBook

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Book Descriptions:
Required reading for any organization wanting to cost effectively provide superior customer service in a call center environment. Provides a business model containing a simple, complete plan to achieve the goals of any call centre.

23 Steps to an Effective Call Centre: A Complete Model of Call Centre Operations to Assist Businesses in Reaching Their Goals by Real Bergevin

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